Effective Date: July 31, 2026
Last Updated: July 31, 2026
Welcome to Caroline Digital Studio . We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website, interact with our services, or engage with our automated tools and AI solutions.
Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). The types of information we collect depend on how you interact with us:
A. Information You Provide Directly
Contact Information: Name, email address, phone number, physical address, and business name when you fill out forms, schedule a consultation, or request resources (e.g., lead magnets/freebies).
Communication Data: Information provided when you message us, contact customer support, or interact with our conversational marketing tools and AI support agents (e.g., chat logs, inquiry details).
Business & Project Details: Workflow information, SOPs, operational details, or project briefs you voluntarily share during business strategy, automation setup, or digital organization projects.
Payment Information: Credit card or bank details processed securely via third-party payment providers (e.g., Stripe) if you purchase services from us.
B. Information Collected Automatically
Usage & Device Data: IP address, browser type, operating system, device information, pages viewed, time spent on pages, and referring URLs.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze site performance, and assist with marketing efforts.
2. How We Use Your Information
We use the information we collect for business and operational purposes, including:
Delivering Our Services: Designing, building, and delivering business process automations, AI agents, CRM setups, and digital organization systems.
Communication & Support: Responding to inquiries, sending appointment reminders, providing customer support, and managing client relationships.
Marketing & Leads: Sending promotional materials, newsletters, updates, and automated follow-up sequences (you may opt-out at any time).
Automations & AI Optimization: Training and refining our internal workflow automations, CRM systems, and customer support AI agents to improve accuracy and service quality.
Operational Improvement: Analyzing website performance, client interactions, and service efficiency to optimize user experience.
Legal & Security Compliance: Protecting against fraud, unauthorized transactions, or enforcing our legal rights.
3. How We Share Your Information
We do not sell, rent, or trade your Personal Information to third parties. We may share your information with trusted partners and third-party tools strictly necessary to operate our business and deliver services to you:
Third-Party Service Providers & Tools: We utilize reputable platforms to power our automations, CRMs, workflows, and AI communications. These may include, but are not limited to:
Customer Relationship Management (CRM) & Automation Tools (e.g., GoHighLevel, Make, ManyChat)
AI & Conversational Platforms (e.g., OpenAI/ChatGPT, Anthropic/Claude)
Productivity & Workspace Platforms (e.g., Notion, Google Workspace, Canva)
Payment Processors and Analytics providers
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.
Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
4. AI & Automated Interactions
When you interact with our website or messaging channels, you may communicate with automated workflows or AI-powered support agents.
Data collected through AI interactions is processed strictly to answer inquiries, qualify leads, schedule appointments, and provide support.
We take precautions to ensure third-party AI model providers do not use confidential client information to train public AI models.
5. Third-Party Links & Integrations
Our website and communications may contain links to external websites, platforms, or tools not owned or controlled by Caroline Digital Studio. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every platform you interact with.
6. Email & SMS Communications (Opt-Out)
Email: You can unsubscribe from marketing or promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.
SMS/Automated Messaging: If you consent to receive SMS notifications or automated chat messages (e.g., via ManyChat or GoHighLevel), you can opt out at any time by replying "STOP" or following the provided instructions.
7. Data Security
We implement reasonable technical, organizational, and physical security measures to protect your Personal Information from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
8. Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (such as for accounting or legal obligations).
9. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
Access, update, or correct the Personal Information we hold about you.
Request the deletion of your Personal Information.
Opt out of marketing communications or certain automated data processing.
To exercise any of these rights, please contact us using the information provided below.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
Caroline Digital Studio
Equipo de Soporte
© 2026 Caroline Digital Studio. All Rights Reserved.
