Effective Date: July 31, 2026
Last Updated: July 31, 2026
Welcome to Caroline Digital Studio. These Terms & Conditions (“Terms”) govern your access to and use of our website, services, digital products, automated workflows, and AI solutions (collectively, the “Services”).
By accessing our website, purchasing our services, or interacting with our digital systems, you agree to be bound by these Terms. If you do not agree to all of these Terms, please do not use our website or services.
1. Services Provided
Caroline Digital Studio provides digital organization, business process automation, AI customer support setup, CRM optimization, and strategic consulting services.
Scope of Work: Specific deliverables, timelines, payment schedules, and project scopes for paid client engagements will be outlined in separate proposals, contracts, or Statements of Work (SOW) agreed upon between the Company and the Client.
Informational Content: Any free resources, templates, guides, or blog content provided on our website or social channels (@ItsCarolineDigital) are for general informational purposes only.
2. Client Responsibilities & Data Access
To ensure smooth delivery of our Services, Clients agree to:
Provide accurate, complete, and timely information, assets, and approvals necessary to complete the agreed-upon project.
Grant necessary administrative or delegated access to third-party accounts, tools, or software (e.g., GoHighLevel, Notion, Make, ManyChat, Google Workspace) required for implementation.
Maintain backup copies of their business data, files, and systems prior to and during integration.
3. Third-Party Platforms & Subscriptions
Our Services frequently involve integrating with third-party software, applications, platforms, and AI service providers (including, but not limited to, GoHighLevel, Notion, ChatGPT/OpenAI, Claude/Anthropic, Make, Zapier, ManyChat, Canva, and Google Workspace).
Software Costs: Client is solely responsible for purchasing, maintaining, and paying for any third-party software subscriptions, API fees, or usage charges required to operate their systems.
Third-Party Disruption: We are not responsible or liable for service outages, API changes, account suspensions, price increases, or feature deprecations caused by third-party software platforms.
4. AI Solutions & Automated Workflows Disclaimer
We design and implement custom AI customer support agents and automated workflows based on current industry best practices. However, Client acknowledges and accepts that:
AI Limitations: Artificial intelligence models generate responses based on probabilistic data and algorithms. While we optimize AI agents for accuracy, AI models may occasionally produce inaccurate, incomplete, or unexpected responses ("hallucinations").
Client Monitoring: Client is responsible for periodically monitoring, reviewing, and auditing automated workflows, email sequences, and AI conversations to ensure they align with Client's business standards and policies.
No Guarantee of Specific Results: While our automations and systems are built to optimize efficiency and response times, we do not guarantee specific financial results, revenue increases, conversion rates, or sales performance.
5. Payments, Fees, & Refunds
Payment Terms: Fees for Services, consultation calls, or digital products will be specified at the time of purchase or outlined in a client agreement. Payment must be made according to the agreed schedule.
Late Payments: Failure to make timely payments may result in the suspension or pause of ongoing implementation or support services until the balance is paid.
Refund Policy: Due to the custom, labor-intensive nature of business systems, automation, and consulting services, all fees paid are non-refundable once work on a project or implementation phase has commenced, unless explicitly stated otherwise in a signed client agreement.
6. Intellectual Property Rights
Company Materials: All pre-existing templates, proprietary frameworks, code snippets, automation logic, website design, text, graphics, and materials created by Caroline Digital Studio remain our intellectual property.
Client Deliverables: Upon full payment of all fees owed, Client is granted a non-exclusive, perpetual, non-transferable license to use the custom workflows, SOPs, Notion workspaces, and configurations delivered specifically for their internal business operations.
Client Content: Client retains full ownership of all data, text, branding assets, customer information, and confidential business documents provided to us.
7. Confidentiality
Both parties agree to hold in strict confidence any non-public, proprietary, or sensitive technical, business, or client information shared during the course of the engagement. We will not use or disclose Client’s confidential data except as required to perform our Services or as required by law.
8. Limitation of Liability
To the maximum extent permitted by applicable law:
In no event shall Caroline Digital Studio, its owner, employees, or contractors be liable for any indirect, incidental, special, consequential, or punitive damages—including loss of profits, revenue, data, goodwill, or business interruption—arising out of or in connection with the use of our Services, website, automated systems, or third-party tool failures.
Our total cumulative liability to you for any claims arising from these Terms or our Services shall not exceed the total amount paid by you to Caroline Digital Studio in the three (3) months preceding the event giving rise to the claim.
9. Indemnification
You agree to defend, indemnify, and hold harmless Caroline Digital Studio from and against any claims, liabilities, damages, judgments, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your business operations, your misuse of automated workflows or AI agents, or any content or data you provide to us.
10. Termination
We reserve the right to suspend or terminate your access to our website or services immediately, without prior notice or liability, if you breach these Terms or engage in fraudulent, abusive, or unlawful behavior. Upon termination, all provisions of these Terms which by their nature should survive will remain in full effect (including ownership, liability limitations, and indemnity).
11. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Caroline Digital Studio operates, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of these Terms shall be brought exclusively in the courts located within that jurisdiction.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will become effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our website or Services after any updates constitutes acceptance of those changes.
11. Contact Us
If you have questions, concerns, or requests regarding this Terms & Conditions or how your data is handled, please contact us:
Caroline Digital Studio
Equipo de Soporte
© 2026 Caroline Digital Studio. All Rights Reserved.
